Flexible Loads for Dispatchers

Why This Exists

Dispatch plans change constantly — plant delays, traffic, truck availability, priority shifts.

Previously, making small adjustments often meant rebuilding entire assignments or reworking schedules.

Flexible Loads gives dispatchers:

• Full visibility into every load
• Control to adjust sequencing without recreating assignments
• Confidence that drivers stay moving even when plans change

What Flexible Loads Does

Flexible Loads changes how loads are displayed and managed for a hauler’s day:

• Shows each load individually instead of hiding them behind assignments
• Automatically schedules load arrival times based on sequence
• Allows dispatchers to reorder individual loads across assignments for the same hauler
• Updates drivers automatically when their next load changes
• Logs all changes for visibility and audit purposes

What You’ll See on the Dispatch Screen

Individual Load Visibility

• Assignments expand to show each load as its own card
• Each load displays:
  • Estimated Origin Arrival Time (EOAT)
  • Status (Scheduled, In Progress, Completed, etc.)
  • Driver / Truck / Company info
• Loads remain visually grouped by assignment using color indicators

Hauler Load Stack

When viewing a hauler in Fleet View, loads appear in sequence:

1. Completed loads
2. The active (in-progress) load
3. Upcoming flexible loads
4. Stay-On assignments (shown separately)

This gives a clear picture of the hauler’s entire day at a glance.

How to Use Flexible Loads

Create Assignments and Loads

1. Create Dispatch Orders as usual
2. Drag and drop a hauler to create assignments
3. Loads are automatically created and attached to the assignment
4. All loads immediately appear under the assignment

No additional steps required.

View and Manage Loads

1. Expand an assignment from the Dispatch Order or Fleet view
2. Review each load’s status and arrival time
3. Monitor progress load by load instead of assignment by assignment

Adjust a Load’s Arrival Time

Use this when a single load needs to shift without reworking the entire plan.

1. Expand the assignment
2. Hover over a load and open the action menu
3. Select Edit Origin Arrival Time
4. Enter a new future time
    

What happens next

• The selected load updates
• All following loads automatically adjust to maintain sequence
• The change is recorded in the load history

Reorder Loads for a Hauler

Use this when priorities change or assignments need to be interleaved.

1. Open the hauler in Fleet View
2. Expand to view all assigned loads
3. Drag a load to a new position in the sequence
   • Dragging a single load moves only that load
   • Dragging an assignment handle moves all of its loads (if not started)
4. Review the preview indicator
5. Confirm or undo the change

What happens next

• Arrival times automatically recalculate
• Drivers are notified only if their next load changes
• No manual re-punching is required

What Drivers Experience

Dispatchers don’t need to manage this manually, but it helps to know:

• Drivers will not experience additional clicks or new work flows.
• Drivers see their full load sequence in the Drive app
• Loads remain grouped and color-coded by assignment
• Drivers work loads in order
• If the next load changes, the driver receives a “Schedule Updated” notification
• Re-stacking does not interrupt an active load

Important Things to Know

• Stay-On assignments:
  • Cannot be mixed with other loads
  • Cannot be reordered
  • Display scheduled start time instead of EOAT
• Hourly jobs are not supported
• All sequencing and time changes are logged automatically
• Flexible Loads applies only to Ton and Load job types

Common Questions

1. Can I reorder loads before the hauler accepts assignments?
   Yes. Loads can be reordered before acceptance.
2. Will drivers get notified every time I move a load?
   No. Notifications are sent only when the next upcoming load changes.
3. What if I make a mistake?
   Use the undo option immediately or drag loads back to the correct position.
4. Do arrival times still follow cycle time and stagger rules?
   Yes. The system recalculates times automatically after any change.
5. What is the minimum mobile app version haulers should use for Flexible loads?
   Haulers should be a minimum of app version 3.1.1.

Related Guides

Flexible Loads — Hauler & Driver Guide
Learn what haulers and drivers see when loads are reordered, how schedule updates work, and what to expect in the Drive app.