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Vulcan Powered by TRUX Experience

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Heath Umbach
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This article contains the following sections. Click on a link below to jump to that section.

What is the Vulcan Powered by TRUX Experience?

The Vulcan Powered by TRUX Experience (VPBT) is designed to enhance job site and plant productivity and customer service, with the following features:

Feature What is it? Customer Value
Order Confirmation
  • Automated email that contains important details about a customer's order
  • Ensure Dispatch and the customer are in sync
  • Reduce the chance of errors and unnecessary follow-up
Delivery Tracker (DT)
  • 1st and last load notification
  • Hauler GPS and ETA
  • Load status and ticket info
  • Know when your delivery has begun
  • Know where your delivery is, and who is delivering it, at all times
  • Reduce time wasted calling to check on your order status
Delivery Confirmation
  • Visual delivery location and time of every load associated with an order
  • Enable job site contacts to confirm where and when loads have been delivered relative to the drop zone
Load Delivery Actions and Notes
  • Add Inspection Results, Notes, and Reject Loads
  • Allow job site Contacts (Delivery Contacts, Quality Control/Inspectors, Managers, etc.) to enter load-level notes
  • Communicate rejection reasons with Dispatch
eTicket Access
  • Electronic ticket image for customers and haulers
  • Remove paper tickets and driver contact from deliveries
Daily Dispatch Summary
  • Automated email of scale data for delivered tickets
  • .csv export of all delivery data
  • Data that can be used to enhance job site productivity
  • Reduce the time required to reconcile scale tickets to invoices
  • Access to ticket data without 3rd party apps
  • Reduce contact and transfer of paper documents
More to come
  • Embedded Delivery Tracker "productivity widgets"
  • Insights aimed at communicating and optimizing customer jobsite productivity, delivery velocity, product availability, etc

Visually, the entire end-to-end flow looks like the following:

VBT_Full_Flow_Tranparent.png

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What is my role in the VPBT Experience?

The VPBT Experience begins with the creation of a dispatch order with Vulcan Delivery Tracker enabled. The following video shows you the process from beginning to end.

Sending an Order Confirmation email and a Delivery Tracker message can be done in a few simple steps as you are creating a dispatch order.

 

Send_DT_and_DCE.png

  1. Select the Delivery Location. Click the edit icon ( Edit_geofence.png ) to view, verify, and edit the geofence.
  2. Select the job site Contact(s). Edit the job site Contact, if necessary, to include a valid mobile number and email address (if no valid email address can be collected, use truxoptout@vmcmail.com). NOTE: A valid email address is required to send a DDS.
  3. Select Delivery Tracker to send a DT message (This may already be checked by default).
  4. Select Order Confirmation to send an Order Confirmation Email.

And that’s all you have to do to start the VPBT process! An Order Confirmation Email preview will be shown to the dispatcher to review before saving the dispatch order. The Delivery Tracker message will be sent to the job site Contact(s) you select when the first load punches in, and the Daily Dispatch Summary will be sent to their email address at the completion of their order delivery.

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What does the customer see?

When you click SAVE on the Create Dispatch Order screen you will receive the Dispatch Order Confirmation preview.

DCE_Preview.png

Clicking SEND NOW creates the DO and sends an Order Confirmation to the selected Delivery Contact (all other selected contacts will be Cc'd).

 

The job site Contact you selected when creating the dispatch order will receive a text message with a Vulcan Delivery Tracker link when their first load punches in.

02_VDT_1st_Msg.png

Clicking the link will open the user’s mobile web browser to the Vulcan Delivery Tracker for their order on the IN PROGRESS screen.

VPBT_Zendesk_-_In_Progress.png

  1. Order summary - order date, order #, the product being delivered, the plant and job site
  2. Product Safety Data Sheets link - tap this link to access Vulcan Safety Data Sheets.
  3. Order delivery status - The percent of your order that has been delivered, the number of loads delivered and the total loads ordered, the number of tons delivered and the total tons ordered. This information is updated throughout the delivery process.
  4. Delivery map - Each punched in hauler assigned to the order will appear on the map as a green dot showing their current location. Dots encircled in grey represent truckers who are “empty.” Dots encircled in orange represent truckers who are “loaded” and on their way to your job site.
  5. IN PROGRESS screen - tap to see all drivers with loads that are In Progress. The number of loads currently In Progress are shown.
  6. Driver cards - each punched in trucker will also have a driver card. Driver cards display in order by truckers who are closest to the job site, with OUTBOUND and EMPTY trucks appearing at the bottom of the tracker. INBOUND and OUTBOUND direction is from the perspective of the Job Site - INBOUND to the Job Site and OUTBOUND from the Job Site. OUTBOUND truck tonnage is listed with an “*” to indicate the approximate number of tons they are returning to the plant to receive. INBOUND tonnage is actual and based on the scale weight.
  7. Dispatch number - contact number for dispatch if you have questions.

As loads are completed they are moved from the IN PROGRESS screen and added to the top of a new DELIVERED loads screen. All load cards on the DELIVERED screen are displayed in descending order by load completion time, and all delivered loads appear on the map to enable job site contacts to visually verify that loads were completed where expected relative to the drop zone.

 

VDT_Delivered.png

  1. Out of Zone deliveries
  2. In Zone delivery
  3. DELIVERED screen - Tap to see all loads that have been delivered.
  4. In Zone delivery icon
  5. Click to display the delivery eTicket
  6. Out of Zone delivery icon
  7. Click to add/view delivery notes
  8. LOCATION details - tap to review the location of the load delivery.

The tracker link will remain live and will be updated for the duration of an order and for up to 80 hours after delivery is complete or closed. The tracker will auto-refresh every 30 seconds. Additionally, site contacts can refresh their mobile browser window to manually reload the screen and get an updated status on their delivery.

The second and final text message the job site Contact will receive is sent when the trucker carrying the final load on the order has punched in.

07_VDT_Last_Msg.png

Clicking the link will open the user’s web browser and display the Vulcan Delivery Tracker showing your completed order.

08_VDT_Complete.png

At the completion of the order, the job site contact will receive an email with the Daily Dispatch Summary (DDS) attached as a .csv file. Clicking the "map" link opens the Delivery Tracker on the DELIVERED tab where customers can view the time and location of each delivered load.

DDS.png

The attached Scale Ticket Report will contain all of the scale ticket data, including the following information:

  • TICKET
  • TICKET DATE
  • TICKET TIME
  • QUARRY/PLANT LOCATION
  • PRODUCT
  • MIX
  • VEHICLE
  • QUANTITY
  • UNIT
  • GROSS LBS
  • TARE LBS
  • RUNNING TOTAL LOADS
  • RUNNING TOTAL TONS
  • UNLOAD TIME
  • DELIVERY ADDRESS
  • DELIVERY CITY
  • DELIVERY STATE
  • DELIVERY ZIP
  • DELIVERY COUNTY
  • CONTRACTOR/CUSTOMER NAME
  • GOVT CONTRACT
  • PURCHASE ORDER
  • REFERENCE #
  • DESCRIPTION 1
  • DESCRIPTION 2
  • DESCRIPTION 3
  • DELIVERY CONFIRMATION
  • ASSIGNMENT

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Can I see the Vulcan Delivery Tracker that is sent to the customer?

Yes! You can access the VDT for each dispatch order with the tracker enabled. Here’s how.

The dispatch order shortcut menu options related to the Delivery Tracker will appear differently based on the status of the order. Click the shortcut menu and click Open Page to view the Delivery Tracker in your browser.

View_DT.png

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Can I re-send the message to a customer?

Yes! You can re-send a VDT message to the job site Contact. Here’s how.

Click the Delivery Tracker shortcut menu and click Send Message to resend a Delivery Tracker text message to the job site contact. Or, click Open Page to open the Delivery Tracker in a new browser tab/window, copy the URL, and paste in an email or text to a contact.

Resend_DT.png

  1. Click the Delivery Tracker shortcut menu. Click Send Message to send a Delivery Tracker text message to the job site contact.
  2. Click Open Delivery Tracker to open the Delivery Tracker in a new browser tab/window. You can view the tracker and/or copy the URL to email or text to another contact.

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Can a customer share a Vulcan Delivery Tracker?

The best way for a customer to share a live Delivery Tracker message is to copy the link/URL and paste it into a text message or email. Here's how.

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What triggers sending a Daily Dispatch Summary?

A Daily Dispatch Summary will be sent to the customer Contact you select in the dispatch order when the delivery is complete (e.g., dispatch orders with a status of Completed or Completed - System in TRUX). Orders will be marked Completed if the total ordered tonnage is reached, the total number of loads are reached, or a dispatcher manually completes the order (e.g., in the case of Stay On orders). NOTE: In the event a dispatch order is not completed by reaching the total tonnage or number of loads, a DDT will not be sent to the customer unless and until you mark the order as complete (or the order is completed automatically in the system after 12 hours).

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What's Next?

Over the next few TRUX releases, we will begin adding additional features, including Insights aimed at communicating and optimizing customer job site productivity, delivery velocity, product availability, etc.

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