How do I notify customers of their order status?

Your customers need to know the status of their orders. But placing and receiving multiple calls throughout the day is very time consuming (for both you AND your customers). That's why we created Order Delivery Tracker.

With Order Delivery Tracker (the tracker), all of your customers, regardless of whether or not they use TRUX, can track their orders in real-time, including:

• Where the order is on a map en route to/from the job site
• When the order is arriving - to prepare the job site and crew for delivery
• How much of the order is on its way
• Who (the truckers and vehicles) is delivering the order
  

Customers can even see exactly where and when each load was delivered.

Sending a tracker message

Sending a delivery tracker message is as simple as selecting a site contact and checking a box when creating a dispatch order.

You can search for the Site Contact by name or phone number.

What your customers will see

For dispatch orders configured to send a delivery tracker message, a text message will be sent to the site contact you select when their first load starts.

The text message will contain a link that will open a page in their web browser that is accessible without any sign-up or login to TRUX and will allow the contact to view the status of the order.

The tracker shows each punched in trucker assigned to the order with their current location on a map. Each green dot on the map represents a punched in trucker. Dots encircled in grey represent truckers who are “empty.” Dots encircled in orange represent truckers who are “loaded.”

1. Order summary - order date, order #, the product being delivered, the plant, and job site.
2. Order delivery status - The percent of your order that has been delivered, the number of loads delivered and the total loads ordered, the number of tons delivered and the total tons ordered. This information is updated throughout the delivery process.
3. Driver In Progress - Each punched in hauler assigned to the order will appear on the map as a green dot showing their current location. Dots encircled in grey represent truckers who are “empty.” Dots encircled in orange represent truckers who are “loaded” and on their way to your job site.
4. Driver detail - Tap an In Progress driver to reveal a card with more information about the driver and truck. Tap View Driver Card for a direct link to the detailed driver card below the map showing the estimated arrival time, load amount, etc.
5. Link to map - Tap this icon for a direct link to the drier in progress on the map above.
6. Driver Card - Each punched in driver will have a driver card. Driver cards display in order by truckers who are closest to the job site, with OUTBOUND and EMPTY trucks appearing at the bottom of the tracker. INBOUND and OUTBOUND direction is from the perspective of the Job Site - INBOUND to the Job Site and OUTBOUND from the Job Site. OUTBOUND truck tonnage is listed with an “*” to indicate the approximate number of tons they are returning to the plant to receive. INBOUND tonnage is actual and based on the scale weight.

As loads are completed they are moved from the IN PROGRESS screen and added to the top the DELIVERED loads screen. All load cards on the DELIVERED screen are displayed in descending order by load completion time, and all delivered loads appear on the map to enable job site contacts to visually verify that loads were completed where expected relative to the drop zone.

1. Out of Zone deliveries
2. In Zone delivery
3. DELIVERED screen - Tap to see all loads that have been delivered.
4. LOCATION details - tap to review the location and time the load was delivered.

The Delivery Tracker link will remain live and will be updated for the duration of an order and for up to 80 hours after it is complete or closed. The tracker will auto-refresh every 30 seconds. Additionally, job site contacts can manually reload the screen and get an updated status on their delivery.

The second and final text message the job site contact will receive is sent when the trucker carrying the final load on the order has punched in.

Once the order is complete, the tracker will look like this:

The Order Delivery Tracker shows the percentage of the delivery that is complete and indicates how many loads and tons have been delivered. NOTE: an order is complete based on the COMPLETE BY settings on the Dispatch Order. So if the order is set to be COMPLETE BY Loads, it will be complete when all scheduled loads have been delivered (unless the dispatcher has checked the allowance for Exceed Loads). If the order is set to be COMPLETE BY TONS, it will be complete when the total tonnage has been reached (unless the dispatcher has unchecked the allowance for Enforce Target Net Weight).