How to send and receive messages with Trux Chat

What is Trux Chat?

Trux Chat allows fleet owners, dispatchers, brokers, and drivers to send real-time, 2-way messages from within and between Trux on the web and Trux Drive. Users can chat 1-on-1 as well as participate in custom group chats.

Why would I use Trux Chat instead of SMS Text?

While Trux Chat works very similar to messaging apps on your mobile device and/or web (e.g., Messages), there are some benefits unique to Trux Chat:

• Keep work and personal threads separate - don't lose track of important work-related threads by mixing them in with personal threads in your personal messaging app(s)
• Message confirmation - know which of your messages have been seen and read by your haulers and fellow teammates
• Photos, videos, and locations - easily share job site photos, videos, and locations with a single click or tap
• Save your device storage - Text messages, photos, videos, and other attachments can take up a few gigabytes of space on your mobile device. But your messages and their associated attachments sent with Trux Chat don't utilize local device storage.
• Web and mobile chat - chat back and forth between Trux Drive and Trux web. Your thread will persist between both platforms, so you can start a thread on Trux web, for example, and continue it on Trux Drive if/when you leave your office.
  

Sending messages with Trux Chat

You can access Trux Chat from any screen in Trux on the web. To send a message:

1. Click the Chat icon from any screen within Trux.
2. Click the New Message icon to start a message thread.
   
   
   
3. Select one or more recipients.
4. Click START CONVERSATION.
   
   
   
5. Type your message, add emojis and/or attachments , and click the send icon (or press ENTER/RETURN on your keyboard). And that's it! Your message has been sent to the selected recipient(s).

Sending messages from Trux Drive is just as easy.

1. Tap the Chat icon from any screen to open the Messages screen.
2. Tap the New Message icon   .
   
   
   
   
3. Select one or more recipients.
4. Tap Start a new message.
5. Type your message, add photos , send your current location , and tap Send.

Receiving and Responding to Messages

Trux makes use of push notifications and badges to alert users to new, unread messages. Trux Drive users will receive a push notification when they receive a new message. (NOTE: Make sure you have notifications enabled on your Apple or Android device).

Trux Drive users will also see a badge on the Chat icon at the top of every screen corresponding to the number of new, unread messages.

To read and reply to messages within Trux Drive:

1. Tap the Chat icon in the upper right of any screen.
2. Tap on the unread message/thread to open.
3. Type your message, add photos , send your current location , and tap Send.

Trux Web users will see a badge on the browser tab and on the Chat icon at the top of every screen corresponding to the number of new, unread messages.

1. Tap the Chat icon to open and read all messages.
   
   
   
   
2. Tap a message thread to open.
   
   
   
   
3. Type your message, add emojis and/or attachments , and click the send icon (or press ENTER/RETURN on your keyboard). And that's it! Your message has been sent to the selected recipient(s).

Managing Messages

Viewing and Expanding Messages

You can open multiple message threads at one time.

1. Click each thread in the Messages window to open.
   
   
   
   
2. Click the "X" to close a thread.
3. Click the double arrow to maximize the Messages window.
   
   
   
   
4. Click the arrows to collapse the list of threads and maximize the current thread window. Click it again to expand and reveal the list of threads.
5. Click the shortcut menu (3 dots) and select Delete Conversation to delete the selected thread. Click another screen on the main navigation menu to close the expanded messages window.
   
   
   
   
6. Click the down arrow and select Delete Conversation to delete a thread.

Message Read Confirmations

You can see which of your sent messages have been seen/read by the recipients based on the color of the check marks next to the message bubble.

1. Blue check marks next to the message bubble indicate messages that have been seen by the intended recipient.
2. Grey check marks next to the message bubble indicate messages that have not been seen by the intended recipient.