Managing Hauler Cancellations

Overview

The Trux Marketplace has become an invaluable source of available work for haulers with over 45,000 shifts posted annually. It’s an equally important source of 3rd party dump trucks for material producers and contractors who use an average of 34 haulers from the Marketplace with some using over 200 a year. Maintaining this trusted relationship between haulers and material producers and contractors is an important part of the Trux community.

Cancellations are a normal part of industry, whether due to equipment failure, scheduling conflicts, weather conditions, or personal reasons. But last-minute cancellations in particular can be very disruptive to the job site and leave the contracting entity scrambling to find replacements without any understanding of why the cancellation occurred in the first place. That’s why we are releasing new features to improve communication and transparency between haulers claiming work from the Trux Marketplace and the material producers and contractors who provide the work.

What kind of work applies?

In general, work that has been accepted (via direct dispatch request) or claimed from the Trux Marketplace and has a start time within the next 14 hours is subject to these new features. The Trux customer who is posting the work to the Marketplace decides whether or not to enforce these last-minute cancellation features.

See How

Read How

Cancelation Reasons

When haulers cancel Marketplace work within the last-minute cancellation window, they will be presented with the following prompt to select/input from one of the following reasons for the last-minute cancellation:

• Equipment / Truck Breakdown
• Found a Different Job
• Personal Reason
• Scheduling Conflict
• Other (with a field to enter a comment)

They are also presented with the following message noting how many times they have canceled work at the last minute over a rolling 30-day period.

Viewing Cancellations in Trux

When a shift is canceled, you will still receive an email alerting you to the cancellation similar to the following:

In addition to receiving this cancellation notification, you will be able to view these cancellation reason supplied by the hauler on the SCHEDULE screen. Select Activity Log from the canceled shift’s shortcut menu.

Click the + icon next to the most recent activity to expand and reveal the reason for the cancellation.