How does TRUX use location sharing?
TRUX relies on your mobile phone’s Location Services to bring work to you. By knowing your location, we are able to present you with hauling jobs in your area and identify when you are near to and on the job site. If your mobile phone is not set up properly to share your location, you won’t be able to find, accept, or punch in to your jobs.
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When do we track your location?
Truckers are only tracked from the time they punch in to a specific job assignment/shift until the time they punch out or at the conclusion of their load for their last assignment.
What’s required to get accurate location data?
Tracking accuracy is dependent on several things:
- The TRUX app must be OPEN on your mobile device. This does not mean you have to have the app showing on the screen. The TRUX app can be “minimized” with other apps running in the foreground (e.g., allowing you to navigate with a GPS app or place/accept a phone call, etc.).
- You must have punched in to your job
- You must have Location Services enabled (see below)
If any of these conditions are not met, you will not be able to see and accept available jobs or be able to punch in to your jobs.
Enabling Location Services for TRUX
Because TRUX relies on location sharing, you must have “Always Allow” selected for Location Services. Make sure you follow these steps to enable location services correctly.
Follow these steps to configure the Location Settings for your iPhone.
Selecting “Always” allows the app to access your location when the app is in the background, allowing you to use other apps (like navigation) while you are punched in to your jobs.
Apple iOS 13 special considerations
Apple recently released a new mobile operating system version called iOS 13. This release included an update to how location sharing permissions are granted by users. If you have upgraded to Apple iOS 13, you may be prompted periodically to confirm your TRUX app location settings. The first time you are prompted, you will receive the following message:
If you receive this message, you should tap “Allow While Using App.” At some point later you will be prompted again to confirm your location settings with the following message:
When you receive this message, you should respond by tapping “Change to Always Allow”. At some point later after using the app, you may again be prompted to confirm your location settings for the TRUX app with the following message:
This time and always, you should respond by taping “Allow Always”. Your iPhone settings should now be set up to track location when punched in to jobs.
Follow these steps to configure the Location Settings for your Android device.
NOTE: The above instructions were written using Android version 9, but these steps should be similar to other, recent versions of Android.