Trux Customer Admin Tools: Add & View Notes

Trux Construction users can now add and view shift notes on jobs for non-marketplace (internal) haulers. These notes will include information such as shift cancellation reasons, shift dispute reasons, and dispute resolutions. This gives you and your team more insight into shift histories so you can see all of the updates made to the shift. 

To Add Notes:

1. Navigate to the SHIFTS page and find the job you want to add the notes to.
2. On the shift, click on the three-dot menu (...) and find the “Add Notes” button
3. A pop-up window will appear with a text box to add your notes.
4. Any notes you (or any other user) add will now be visible in the notes window. 

To view notes:

1. Navigate to the SHIFTS page and find the job for which you want the notes.
2. On the shift, click on the three-dot menu (...) and find the “notes” button (only shifts with notes will have this option).
3. A pop-up window will appear with the shift notes.
4. Notes will be shown from oldest to newest and include information like
   • Note 
   • Time Stamp
   • The user who entered the note

If you do not believe you have access to these features but would like to learn more, contact your Account Manager or Trux Support at support@truxnow.com or 800.485.1304.