Avatar

Casey Mayberry

  • Total activity 32
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 9
  • Subscriptions 10

Activity overview

Latest activity by Casey Mayberry
  • Avatar

    Casey Mayberry created an article,

    How do I dispute a shift?

    Customers have the ability to dispute shifts that they believe to be in error or warrant further investigation. Some of the common reasons to dispute a shift include: Haulers punch-in or punch-out...

  • Avatar

    Casey Mayberry created an article,

    What is your trucker cancellation policy?

    We recently updated our tucker cancellation policy. This policy is in effect to not only benefit contractors but also other truckers who could have taken a job that was canceled by a trucker. The f...

  • Avatar

    Casey Mayberry created an article,

    What if a contractor cancels a job?

    If a contractor cancels a job less than 2 hours before the job start time, you get paid for 4 hours of work. This is automatically generated on our side and nothing further is needed on your end.   

  • Avatar

    Casey Mayberry created an article,

    Where is the work?

    All over your region (within a 100-mile radius of your location), the start and end location will be presented in the job notification that you receive before you accept the job. If you have any qu...

  • Avatar

    Casey Mayberry created an article,

    What are your hours of operation?

    TRUX is open from 7am ET - 8pm ET, Monday - Friday. We can be reached at 1-800-485-1304.  In the case of an emergency outside of our hours of operation, we do have after hour on-call support. Pleas...

  • Avatar

    Casey Mayberry created an article,

    How to upload load slips

    A large portion of the jobs available on TRUX require that you upload your load slips in order to calculate your day's pay. Fortunately, this is really easy to do from within the TRUX app. Once you...

  • Avatar

    Casey Mayberry created an article,

    How and when do I get paid?

    One of the major benefits of using TRUX is the we will pay you the following week for work completed the week prior. This can be done by mailing you a paper check or setting up direct deposit.  Pap...

  • Avatar

    Casey Mayberry created an article,

    Can I turn off text notifications?

    Yes, you are able to turn off text notifications within the TRUX app. This will not turn off notifications if you were specifically request for a particular job. To do this, you will want to the Me...

  • Avatar

    Casey Mayberry created an article,

    What is Prevailing Wage?

    When using the TRUX app you will see some jobs fall under the prevailing wage for compensation. These jobs will be marked . What is prevailing wage? Prevailing Wage laws (usually set by your state'...

  • Avatar

    Casey Mayberry created an article,

    What level of insurance is required to use TRUX?

    In order to complete your TRUX account sign-up, we will need a Certificate of Insurance (COI) from your insurance agency. This is the final step before you are able to start using TRUX. You must ma...