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Casey Mayberry

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Latest activity by Casey Mayberry
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    Casey Mayberry created an article,

    How do I dispute a shift?

    Customers have the ability to dispute shifts that they believe to be in error or warrant further investigation. Some of the common reasons to dispute a shift include: Haulers punch-in or punch-out...

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    Casey Mayberry created an article,

    What is the TRUX hauler cancellation policy?

    This policy is in effect to not only protect contractors but also other haulers who could have taken a job that was canceled. The following applies to jobs that are canceled within 12 hours of the ...

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    Casey Mayberry created an article,

    What if a contractor cancels a job?

    If a contractor cancels a job less than 2 hours before the job start time, you get paid for 4 hours of work. This is automatically generated on our side and nothing further is needed on your end.   

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    Casey Mayberry created an article,

    What are your hours of operation?

    TRUX is open from 7am ET - 8pm ET, Monday - Friday. We can be reached at 1-800-485-1304.  In the case of an emergency outside of our hours of operation, we do have after hour on-call support. Pleas...

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    Casey Mayberry created an article,

    What is Prevailing Wage?

    When using the TRUX app you will see some jobs fall under the prevailing wage for compensation. These jobs will be marked . What is prevailing wage? Prevailing Wage laws (usually set by your state'...

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    Casey Mayberry created an article,

    What level of insurance is required to use Trux?

    In order to complete your Trux account sign-up, we will need a Certificate of Insurance (COI) from your insurance agency. This is the final step before you are able to start using TRUX. In order to...

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    Casey Mayberry created an article,

    What kind of smartphone do I need for Trux Drive?

    Trux Drive will work on most any of the current and popular Apple iOS and Android smartphones on the market today. Below are some minimum requirements and recommendations. Contact support at suppor...