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Casey Mayberry

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Latest activity by Casey Mayberry
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    Casey Mayberry created an article,

    Contractors: How do dispute a shift

    When using the TRUX platform, you have the ability to dispute (flag) a shift that you believe needs to be reviewed further. Some of the possible reasons for this could be: The haulers punches do n...

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    Casey Mayberry created an article,

    Contractor Sign Up Walkthrough

    Welcome to TRUX! Below you will find a step by step on the signup process.  Please visit www.Truxnow.com to get started.  Once the page has loaded, please hit the LOGIN button:     This will brin...

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    Casey Mayberry created an article,

    What is your trucker cancellation policy?

    We recently updated our tucker cancellation policy. This policy is in effect to not only benefit contractors but also other truckers who could have taken a job that was canceled by a trucker. The f...

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    Casey Mayberry created an article,

    What if a contractor cancels a job?

    If a contractor cancels a job less than 2 hours before the job start time, you get paid for 4 hours of work. This is automatically generated on our side and nothing further is needed on your end.   

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    Casey Mayberry created an article,

    Where is the work?

    All over your region (within a 100-mile radius of your location), the start and end location will be presented in the job notification that you receive before you accept the job. If you have any qu...

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    Casey Mayberry created an article,

    What are your hours of operation?

    TRUX is open from 8am EST - 6pm EST, Monday - Friday. We can be reached at 1-800-485-1304.  In the case of an emergency outside of our hours of operation, we do have after hour on-call support. Ple...

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    Casey Mayberry created an article,

    How to upload load slips

    A large portion of the jobs available on TRUX require that you upload your load slips in order to calculate your day's pay. Fortunately, this is really easy to do from within the TRUX app. Once you...

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    Casey Mayberry created an article,

    How and when do I get paid?

    One of the major benefits of using TRUX is the we will pay you the following week for work completed the week prior. This can be done by mailing you a paper check or setting up direct deposit.  Pap...

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    Casey Mayberry created an article,

    Can I turn off text notifications?

    Yes, you are able to turn off text notifications within the TRUX app. This will not turn off notifications if you were specifically request for a particular job. To do this, you will want to the Me...

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    Casey Mayberry created an article,

    What is Prevailing Wage?

    When using the TRUX app you will see some jobs fall under the prevailing wage for compensation. These jobs will be marked . What is prevailing wage? Prevailing Wage laws (usually set by your state'...