This policy is in effect to not only protect contractors but also other haulers who could have taken a job that was canceled. The following applies to jobs that are canceled within 12 hours of the start time:
- First cancellation within a 30-day period - A phone call and explanation of cancel reason is required. We can be reached at 800-485-1304.
- Second cancellation within a 30-day period - A phone call and explanation of cancel reason is required. Additionally, your account will be suspended for 30 days.
- Third cancellation within a 30-day period - You will be removed from the platform for 30 days.
Please Email Support@truxnow.com with any questions! Also please free free to call us 800-485-1304!