There are several different lists or types of haulers within TRUX. Two of the most common are Regulars and Favorites. In this article, we describe how they differ and the benefits of both.
What is a Regular?
Regulars (previously known as “Exclusives”) are third-party haulers who have a strong working relationship with a particular contractor. If a hauler agrees to become a Regular for a contractor, the contractor will have full control over which jobs the hauler sees and can accept in TRUX. Unless released (described below), the hauler will not be able to work for any other contractors within the TRUX platform.
What is a Favorite?
A contractor can also choose to add haulers to their Favorites List. Contractors can offer jobs directly to their Favorites, providing them with "first-look" access to jobs that others won’t see for one hour after the order is posted. If no Favorites accept the job, it will be offered to all approved haulers on the TRUX Marketplace. Unlike Regular drivers, Favorites do not give up control of what jobs they can see and accept in TRUX. As such, you can be a favorite for multiple different contractors.
Why would a hauler want to become a Regular?
The main reason a hauler might want to become a Regular for a contractor is to gain access to potentially more steady work. As such, the idea of hauling exclusively for a particular contractor can be appealing as the contractor expects to keep them busy with regular jobs. Of course, there may be times where a contractor does not have enough hauling work available for all of their Regulars. In these cases, contractors have the ability to temporarily release Regulars so that they can see and accept available jobs from the TRUX Marketplace.
Why would a hauler want to become a Favorite?
The biggest reason a hauler would want to be on a contractor’s Favorites List is, simply, priority access. Favorites will see and have the chance to accept jobs before anyone else on the TRUX Marketplace, as well as the ability to be offered shifts directly. This provides them with the ability to plan and fill their schedules with more consistency and predictability, while maintaining the ability to see all contractors’ jobs within the TRUX platform, unlike a Regular hauler.
How do I become a Regular?
A contractor typically initiates the process of adding a hauler as a Regular from the TRUX application. Once a contractor adds a hauler as a Regular, the hauler will receive the following text message.
Hauler Regular request text message
Upon receipt of the above text message, the hauler only needs to reply ‘YES’ to accept the invitation to become a Regular for the requesting contractor. Alternatively, they can reply ‘NO’ to decline. If the request goes unanswered for 48 hours, it will automatically be declined, and the contractor will be notified.
As a hauler, It is your right to accept or decline the invitation to become a Regular for a contractor. If you feel like you are not getting enough jobs as a Regular, you may request to be released from being a regular from your Contractor by emailing email@example.com.
How do I become a Favorite?
A contractor chooses to add haulers to their Favorites List. You can always speak to the contractor to request to be added as a Favorite. If you’ve recently hauled for a contractor and would like the opportunity to haul more for them, ask them to add you as a Favorite in TRUX!
If you have any questions, please contact us at firstname.lastname@example.org or by phone at (800) 485-1304.
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