Why can't I see Available Jobs?

When logging into your TRUX account, you should see any available jobs that are within a 100-mile radius of your location. In the case that you do not, here are some troubleshooting tips. 

If you are not a Regular driver, you may want to follow these steps depending on the type of device you are using (NOTE: If powering off and on the device works, no need to try the next step, and so on).

Power off the device 

1. Press and hold the Top (or Side) button until the slider appears.
2. Drag the slider to turn your device completely off. 

Completely log out of the TRUX mobile app and then log back in 

1. Tap Menu and then select Log Out.
2. Log back in using the email and password you set up the account under.

Uninstall and reinstall the app

1. Deleting apps on an iOS device is simple: Just tap and hold any app icon until all the icons start wiggling. You'll notice that many, if not most of them, have a little X at the top left corner. Click the X to delete the app.
2. Go to the App Store on your device, search for TRUX, and tap download. If you are on your mobile device, you can tap this link. 

Power off device

1. To turn the phone off, press and hold the Power button. 
2. Touch the Power Off item; then touch the OK button to confirm.

Completely log out of the TRUX mobile app and then log back in 

1. Select Menu and then select Log Out.
2. Log back in using the email and password you set up the account under.

Uninstall and reinstall the app

• Uninstall

1. Open your device's Settings app .
2. Tap Apps & notifications.
3. Tap the app you want to uninstall. If you don't see it, first tap See all apps or App info
4. Tap Uninstall.
    

• Reinstall

1. Tap the Apps icon in the bottom-right of the home screen.
2. Swipe left and right until you find the Play Store icon. Tap it.
3. Tap the magnifying glass in the top-right, type in TruckTap and perform a search. Once found, select to download/reinstall button. 

If after completing these steps, you are still unable to see available jobs, please contact support directly via support@truxnow.com or by phone 800-485-1304. We will be happy to assist you further and investigate the issue for you!